You can cancel your booking at any time in writing by emailing [email protected]. Cancellation fees may apply. Cancellation policy for suppliers can be found in the “Terms and Conditions” section of our website.
Please note: It is possible to log in and change or cancel your booking online. Cancellations can be made up to the day of the transfer, depending on location.
If you cancel online within 24 hours of the booked outbound transfer date and time (including no-show bookings), your booking will incur a 100% cancellation fee.
Any changes must be made three days or more before travel.
The majority of our vehicles are adapted to hold child car seats. During the booking process, you have the option to add child car seats to your application. gota24 takes the safety of its passengers very seriously and especially for children.
gota24 accepts most common credit cards and some foreign currencies.
Payment and currencies.
All our taxis are black and have the gota24 logo clearly visible both on the hood and on the sides.
In our booking process, you have the opportunity to indicate if you have any special needs during your trip. If your excess baggage is not shown with the vehicle you have selected or if the option is not available, please indicate your requirements in the comments of your booking. We will look for the best solution and get back to you within one working day.
If you are traveling with a pet, please indicate this in the application process. We will offer you a suitable vehicle for your needs. Please see our “General Terms and Conditions” for more information on our policy for traveling with pets.
Save your receipt, it is required if you have forgotten something in the car, or if you complain about your trip. First contact the taxi company
We recommend that you always ask the driver about the price before your journey.
No, we generally only offer private transfers, so the vehicle is yours for exclusive use.
Sometimes we may have another question, especially regarding event taxis, where others also want a taxi to the same location at the same time. If so, we will sometimes ask you to share your taxi. There is no pressure to do so, but you will be offered a reduced price if you do
Make sure you get a taximeter receipt at the end of your trip. On the receipt, you must enter the car’s registration number together with information about the taxi company and driver, for example the driver code found on the taxi driver’s identity card.
If you have booked a meet and greet service at the airport, we will meet you upon your arrival. Our driver would be easy to spot, with a board showing the name of the main passengers.
With the station meet and greet, our driver will be waiting near the platforms in an easily identifiable location, and again they will be holding a sign with your name on it.
We will always offer to help with your luggage if you would like that too.
Share your experience with friends or via social networks. We do our best to give you the best possible experience.
